Graduation Semester and Year

2013

Language

English

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Urban Planning and Public Policy

Department

Urban and Public Affairs

First Advisor

Alejandro Rodriguez

Abstract

Over the past few decades, governments have developed performance measurement systems with the objective of improving the quality and effectiveness of services delivered to the public. However, there is scant information about the factors that influence the development of performance measures in county governments because few studies have been carried out to determine the significance of the participation of stakeholders, the strategic planning, the use of incentives, and the availability of resources on the development of performance measures. The purpose of this study is to investigate the factors that influence the development of performance measures in Texas counties by addressing the following research questions: What factors influence the development of performance measures? What challenges are faced by counties during the development of performance measures? What are the impacts of performance measures on the effectiveness of services provided by the counties? Data was collected from county budget officials using survey questionnaires. The officials were asked to express their opinions, attitudes, or previous experience with the development of performance measures. The findings of the study indicate that output measures are more prevalent in counties than outcome measures. Stakeholders' participation was found to be related to the development of output measures, while strategic planning, incentive systems, and availability of resources were found to be related to the development of outcome measures. The major impacts of the development of performance measures include increased accountability, improved quality of decision making, and improved communication. The major challenges faced by counties during the development of performance measures include lack of incentives to motivate staff, lack of support from elected officials, and developing relevant performance measures.

Disciplines

Public Affairs | Public Affairs, Public Policy and Public Administration | Social and Behavioral Sciences

Comments

Degree granted by The University of Texas at Arlington

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