ORCID Identifier(s)

0000-0002-8459-0620

Graduation Semester and Year

2017

Language

English

Document Type

Thesis

Degree Name

Master of Science in Information Systems

Department

Information Systems and Operations Management

First Advisor

Jennifer J. Zhang

Second Advisor

Carolyn Davis

Abstract

There is a multitude of technology solutions used in the typical workplace, aimed at increasing efficiency, but often chaos is created in the process. Can this chaos be reduced or eliminated? This paper seeks to answer that question. Specific technologies used in workplace environments and how they are implemented, including deployment, project management, and end-user involvement are dissected for a common thread. Underestimating the importance of communication is the common thread identified when chaos follows the implementation of new technology. The end-user requires constant communication before, during, and after the implementation process, whether the news is good or bad. Without this communication, the negative push-back from the end-users to the new technology can eliminate any desired increase in efficiency in the workplace.

Keywords

Technology, Efficiency

Disciplines

Business | Management Information Systems

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