What Makes a Good Manager?

Authors

Frederick A. Miller, The Kaleel Jamison Consulting GroupFollow
Roger Gans, University of Texas at ArlingtonFollow

ORCID Identifier(s)

https://orcid.org/0000-0001-8391-3443

Document Type

Article

Source Publication Title

Cultural Diversity at Work Journal

First Page

1

Last Page

2

Abstract

Managers have enormous influence over the work-life experience, productivity and job satisfaction of the people they supervise. While much is often said about the importance of cultural sensitivities, focus group interviews suggest cultural sensitivity is not as important to workers as whether their manager treats them fairly and enables them to do their best work. This article reports on the results of scores of focus-group interviews regarding five things managers do that are most likely to alienate their direct reports and five characteristics people most appreciate—or would like to see—in their managers.

Disciplines

Communication | Gender, Race, Sexuality, and Ethnicity in Communication | Organizational Communication | Social and Behavioral Sciences

Publication Date

3-1998

Language

English

License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Recommended Citation

Miller, F.A., & Gans, R. (1998). What makes a good manager? Cultural Diversity at Work Journal, 10(4), 1-2. https://mavmatrix.uta.edu/communication_facpubs/32/