Document Type

Article

Abstract

The City of Southlake conducts a Citizen Survey every two years. The purpose of the survey is to measure resident’s satisfaction levels in the community and opinions on city services and policy issues. Since 2005, Southlake began incorporating their strategic plan into the survey to attempt to measure their success with meeting the goals of their strategies. This project was undertaken in an effort to ensure alignment of the survey questions with the strategy map, to analyze survey administration tools and techniques being used, and to provide a report of best practices within the realm of citizen surveys. The data from the citizen survey is used in the City’s planning process, and it is imperative that accurate and substantive data is collected. Both the government and citizens of the City of Southlake are directly impacted by the survey, and the recommendations of this project. The goal of this project is to provide an integrated citizen survey plan for the City of Southlake that will assist in improving the effectiveness of their current survey model. This will be accomplished through three distinct objectives. (1) Evaluating the survey questions to ensure they align with the City's strategy map, they incorporate fire/police/EPA mandates, and that they provide reliable data. (2) Examining and determining if the survey instruments and administrative techniques are proficient and effective for application. (3) Providing a comprehensive report detailing best practices in conducting citizen surveys.

Disciplines

Public Administration | Public Affairs, Public Policy and Public Administration | Social and Behavioral Sciences

Publication Date

12-1-2009

Language

English

Download

Share

COinS